Voice of Customer Archivi - expert.ai

Sentiment Analysis: How AI is Capturing the Voice of the Customer

Expert.ai Team — Thu, 13 May 2021 05:00:00 +0000

All too often, brands focus on the hard data when it comes to customer feedback. As long as their rating in the app store or on Google sits above four stars, all is well. But does that number really tell you anything about your brand or products? No…at least nothing of real value. The voice […]

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Customer Care: New technologies address old problems

Luca Scagliarini — Tue, 08 Nov 2011 23:00:00 +0000

While so many of today’s technologies are new, they are being used to address some of the business world’s oldest problems, especially customer service. Not that customer service was ever a 40-hour, M-F job, but today, anything less than 24/7 is simply not possible for most. The issues that many organizations are trying to manage […]

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Myths and Reality: Abracadabra! Hocus Pocus!

Luca Scagliarini — Tue, 30 Mar 2010 22:00:00 +0000

Many technology companies have managed to flood the market with their “magic” automatic solutions. They promise precision tools which are simple to use, have enticingly colorful dashboards and provide full coverage of “consumers sentiment” with minimal effort. Many of their web sites state that once top executives are equipped with their magic tool, the task […]

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