Customer Support Archivi - expert.ai Artificial Intelligence: Cognitive Computing Company Mon, 04 Jul 2022 14:15:19 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.3 Why it’s time your business should use chatbot services https://www.expert.ai/blog/time-business-use-chatbot-services/ Wed, 26 Jul 2017 22:00:00 +0000 https://devexpertai.wpengine.com/no-category/time-business-use-chatbot-services/ Nowadays, it’s normal for us to interact with technology in order to purchase clothing, choose a new restaurant, pay our car insurance or to communicate our dissatisfaction directly with a brand. Social networks have changed customer engagement and customer service, and we are now accustomed to communicate and conduct business anytime and from any device. […]

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]]> The Importance of NLP for Customer Support Using Chatbots https://www.expert.ai/blog/importance-of-nlp/ Thu, 29 Sep 2016 22:00:00 +0000 https://devexpertai.wpengine.com/no-category/importance-of-nlp/ What about the importante of NLP in the business field? Companies that want to improve customer experience and engagement in today’s ever connected world are increasingly relying on NLP technology. One of the most common applications of this technology is the chatbot. In this post, we look at the importance of NLP in meeting the […]

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]]> Banks & Big Data: Leveraging Data, Customer Insight are Essential for Success https://www.expert.ai/blog/banks-big-data-leveraging-data-customer-insight-are-essential-for-success/ Thu, 05 Sep 2013 22:00:00 +0000 https://devexpertai.wpengine.com/no-category/banks-big-data-leveraging-data-customer-insight-are-essential-for-success/ Even just a quick glance at the statistics in the 2013 World Retail Banking Report from Capgemini shows that a customer-centric approach is an essential factor for success for today’s banks, no matter where they are in the world. Getting at the heart of what customers want requires a deep understanding of how and where […]

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